LEGAL
Privacy Policy
Your privacy matters to us. This Privacy Policy explains how iFixer Dubai collects, uses and protects your personal information when you book our doorstep iPhone repair service in Dubai.
1. Information We Collect
When you book a doorstep iPhone repair with iFixer Dubai, ask for a quote or contact us, we collect the personal information you give us. This includes:
- Your name, phone number and email address
- Your area and address in Dubai for the technician visit
- Your iPhone model and a description of the problem
- Messages and photos you send us on WhatsApp
We may also collect non-personal information such as browser type, IP address, pages visited and website usage data, so we can keep ifixerdubai.com fast and easy to use.
2. How We Use Your Information
We use your information to:
- Prepare your repair quote and confirm your booking
- Send a technician to your home or office
- Contact you about your repair, price, timing and warranty
- Provide customer support after the repair
- Improve our website, services and customer experience
- Meet our legal obligations
- Send promotional offers (only if you have opted in)
3. WhatsApp & Phone Communication
Most of our bookings start on WhatsApp or by phone. We use your number only to reply to your enquiry and to manage your repair. We do not send marketing messages unless you agree to receive them, and you can ask us to stop at any time.
4. Your iPhone & Your Data
Our technician may need to switch on and test your iPhone during a repair, such as an iPhone screen replacement, battery replacement or charging port repair. We do not access, copy or keep your personal photos, messages or files.
If a passcode is needed to test your device, we will ask for your permission first. We recommend that you back up your iPhone before our visit.
5. Security & Data Retention
We use reasonable technical and organisational measures to protect your personal information. It is stored securely and only accessed by authorised team members who need it to do their job.
We keep your information only for as long as needed to complete your repair, honour the warranty period and meet legal requirements. After that, we delete it. No online system is completely secure, but we work hard to keep your information safe.
6. Sharing Your Information
We do not sell, trade or rent your personal information. We may share it with trusted service providers who help us run our business, such as website hosting, messaging and analytics providers, provided they keep your information confidential.
We may also disclose information when required by UAE law or by a government authority.
7. Cookies & Tracking Technologies
ifixerdubai.com uses cookies and similar technologies to make the website work properly, understand how visitors use our service pages, and improve your browsing experience. You can manage or disable cookies in your browser settings, although some parts of the site may not work as expected.
8. Your Rights
Under UAE data protection law, you can ask to access, correct or delete your personal information, or object to how we use it. To exercise these rights, please contact us using the details below and we will respond within a reasonable time.
9. Children & Third-Party Links
Our repair services are not directed at children under 18, and we do not knowingly collect their personal information.
Our website may link to other websites, such as Google Maps or social media platforms. We are not responsible for the privacy practices of those websites, so please read their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version is always published on this page with the updated date at the top. Please read it together with our Terms & Conditions.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact iFixer Dubai. You can also visit our contact page.
Your Trust Matters
We’re committed to keeping your information safe and secure at all times.