LEGAL
Terms & Conditions
Please read these Terms & Conditions carefully before using our website or booking a doorstep iPhone repair in Dubai. By using ifixerdubai.com or our services, you agree to be bound by these terms.
1. Acceptance of Terms
By accessing and using ifixerdubai.com or booking a repair with iFixer Dubai, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our website or services.
2. Our Services
iFixer Dubai provides professional doorstep iPhone repair across Dubai, at your home or office. Our services include iPhone screen repair, battery replacement, charging port repair, Face ID & button repair, camera repair, water damage repair, back glass repair, speaker & mic repair, vibration motor repair and software & chip-level repair.
We reserve the right to modify or discontinue any service at any time without prior notice.
3. Booking & Quotes
You can book through WhatsApp, by phone or with our online quote form. A quote is based on the iPhone model and problem you describe. The technician confirms the final repair price after inspecting your phone and before any work begins. No repair starts without your approval.
4. Pricing, Inspection Fee & Payment
Our diagnostic inspection starts from AED 150. The exact repair price is confirmed with you before work begins, and you pay only the price you approved.
All prices are in UAE dirhams (AED) and may change without prior notice before you approve a quote. Payment is due when the repair is completed, using the payment options shared during booking.
5. Service Areas & Timing
We serve the Dubai communities listed on our service areas page, including Jumeirah, Dubai Marina, Downtown Dubai, Palm Jumeirah and Arabian Ranches.
Most repairs, such as screen and battery replacement, take about 30 minutes. Complex faults like water damage or chip-level repair can take longer. Arrival and repair times are estimates and are not guaranteed.
6. Your Responsibilities
When you book a repair, you agree to:
- Give accurate information about your iPhone and its problem
- Back up your data before our visit, as we are not responsible for data loss
- Tell us about previous repairs, liquid exposure or other known issues
- Confirm that you own the iPhone or have the owner's permission to repair it
- Turn off Find My iPhone or remove any Apple ID lock if needed for the repair
7. Parts
We offer original and quality replacement parts, depending on your iPhone model and the repair. The type of part and its price are explained and agreed with you before the repair starts.
8. Warranty
Every iFixer Dubai repair is covered by a 3-month warranty, and original parts carry a 1-year warranty. The warranty covers the same fault returning because of the part we installed or the work we performed.
The warranty does not cover:
- New physical damage, such as drops, cracks or bends
- Liquid damage that happens after the repair
- Repairs or tampering by anyone other than iFixer Dubai
- Normal battery wear, or software issues unrelated to the repair
To make a warranty claim, contact us with your repair details.
9. Repair Risks
Some iPhones, especially water-damaged or previously opened devices, may have hidden faults that only appear during repair. We will tell you if a repair is not possible or not recommended. By approving a repair, you accept this risk.
10. Cancellations & Rescheduling
You can cancel or reschedule your booking by messaging us on WhatsApp or calling us before the technician arrives. Please give us as much notice as possible so we can offer your time slot to another customer.
11. Limitation of Liability & Governing Law
To the extent permitted by law, iFixer Dubai will not be liable for any indirect, incidental or consequential damages, including loss of data, arising from the use of our website or services. Our total liability is limited to the amount you paid for the specific service.
These Terms & Conditions are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and any dispute is subject to the courts of Dubai.
12. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page, and your continued use of the website or our services constitutes acceptance of the updated terms.
13. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us:
Our Commitment
We aim to provide transparent, fair and reliable service to all our customers. You always know the price before we start.